Faceted Glass Vessel Basin

Shipping Information

We are committed to providing our customers with fast and reliable shipping services. Below is our detailed shipping policy:

Standard Delivery Areas

We offer standard delivery services to the following areas:

• Australian Capital Territory (ACT)
• New South Wales (NSW)
• Queensland (QLD)
• South Australia (SA)

Remote Areas and Interstate

For the following remote and interstate areas, we can provide special delivery services upon request:

• Western Australia (WA)
• Tasmania (TAS)
• Northern Territory (NT)
• Victoria (VIC)

Delivery Time

• Standard Delivery: Delivery time is typically within 2-8 business days, depending on stock availability.
• Partial Shipment: If your order contains items from different suppliers and needs to be shipped together, the delivery time may be extended by 2-5 business days.

Shipping Fee Policy

• Free Shipping: Orders over AUD 200 qualify for free shipping (standard delivery areas only).
• Shipping Fee: Orders under AUD 200, as well as orders to remote and interstate areas, will incur a shipping fee, which will be displayed at checkout.

Order Processing

All orders will be processed and shipped within 1-2 business days after the order is placed. We will provide tracking information via email once your order has been shipped.

Delivery Service Providers

We collaborate with multiple reliable local logistics companies in Australia to ensure your order is delivered safely and promptly.

Product Prices and Taxes

All product prices listed on our website are inclusive of any applicable taxes for the Australian market. This means that the prices you see already include all relevant taxes, so there are no additional tax charges at checkout.

Special Delivery Services

For customers requiring special delivery arrangements, please contact us for more information:

• Online customer service system consultation
• Tel: +61 468 827 381
• Email: support@renoartsonline.com.au

Important Notes

• Delivery times may be extended due to uncontrollable factors such as natural disasters and traffic delays. We will do our best to ensure your order is delivered as quickly as possible.
• If you encounter any issues during the delivery process, please contact our customer service team promptly.

Return Period and Conditions:

• Returns are accepted within 30 days (or longer depending on local laws, such as the 30-day cooling-off period in the EU).
• Customers are responsible for providing return shipping costs.
• A 20% handling fee will be charged for returns.
• To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.
• Do not mail back to the original address or the mailing address will be provided by mail after submitting the application

Return Process:

1. To start a return, please contact us via email at support@renoartsonline.com.au.
2. If your return request is accepted, we will send you a return shipping label, along with a return address and return instructions.
3. Please note that items returned without first requesting a return will not be accepted.

Damaged and Defective Items:

• Please inspect the item carefully upon receipt of your order.
• If the item is defective, damaged, or you received the wrong item, please contact us immediately so that we can assess the problem and correct it.

Non-returnable items:

• Special sale items or gift cards

If you have questions or concerns about whether a specific item is eligible for return, please contact us.

Exchange Policy:

• The fastest way to ensure you get what you want is to return the item you have and purchase a new item separately once your return has been accepted.

EU 30-day cooling-off period:

• If the item is being shipped to the EU, you have the right to cancel or return your order for any reason within 30 days without providing any reason.
• The returned item must be in its original condition, unworn or unused, with tags attached, and in its original packaging.
• You will also need to provide a receipt or proof of purchase.

Refund Policy:

• We will notify you once we have received and inspected your return and let you know if your refund has been approved.
• If the refund is approved, you will automatically receive a refund to your original payment method within 10 business days.
• Please note that it may also take some time for your bank or credit card company to process and issue your refund.
• If it has been more than 15 business days since we approved your return and you have not received your refund, please contact us by emailing support@renoartsonline.com.au.