Terms & Conditions

1. Application

In these Terms and Conditions, “we”, “our”, “us”, “Renoartsonline” or “Renoartsonline Interiors” means Renoarts Online PTY Limited (ABN 22 612 741 385), and “you” means the person, organisation or entity accessing or purchasing products or related services from us.

2. Consenting to these Terms and Conditions

These Terms and Conditions govern the relationship between you and Renoartsonline when you purchase products or otherwise deal with us. You agree that by placing any order with Renoartsonline, you are bound by these Terms and Conditions from:

  • the time of confirmation of payment for your order, or
  • where applicable, confirmation of payment of a deposit on your order, in relation to the supply of that order by Renoartsonlineto you.

To the extent that these Terms and Conditions apply to an existing order, they may only be varied by written agreement between you and Renoartsonline.

3. Our Products

3.1 Description of Products

We endeavour to ensure that all the products on our website are accurately described, and we rely on information provided to us by our suppliers. Unfortunately, on some occasions, it is possible that our website will contain errors, and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order.

3.2 Variation in Products

In some cases, the products we offer for sale are made from natural or handmade materials, and as a result, there may be small variations between the product image(s) and the product you receive.

We endeavour to ensure that all finishes are displayed accurately, but you should be aware that finishes and colours may appear different from the true finish and colour on different displays and screens.

Due to the nature of the colouring process, there may be slight colour variations between products and batches. Returning items based on a display-based or batch discrepancy will be classified as a ‘change of mind return’ and therefore must be made in accordance with Renoartsonline’s Returns for Change of Mind policy.

3.3 Withdrawal of Products

Renoartsonline reserves the right to withdraw any products from our website at any time and/or remove or edit any materials or content on our website.

4. Ordering

4.1 Method

You may place an order with us by using the online checkout process, directly with our team in the showroom, or by calling or emailing our team.

Please check that the quantities and colour choices of products in your basket or otherwise invoiced are correct before completing the checkout process, and that all your information, including payment and delivery details, are correct. Renoartsonline will not be liable for any incorrect orders or failure of delivery resulting from the entry by you of incorrect details.

We may, at our absolute discretion, accept or reject an order depending on a variety of factors, including but not limited to:

  • availRenoartsonlinelity of the ordered products;
  • our Renoartsonlinelity to validate payment for the products;
  • any breach by you of these Terms and Conditions or any other terms or policies set out on Renoartsonline’s website; or
  • in the event of abuse or mistreatment of any Renoartsonlinestaff, of actual or suspected fraud, misuse, an attempt at deception, or in the event of suspicion of other illegal activities in connection with the use of Renoartsonline’s website or purchase of Renoartsonline’s products.

You must not order products or services from us if you are less than eighteen (18) years of age. We may, at our discretion, void any order by a person under eighteen (18) years old.

4.2 Invoice

You agree that:

  • the terms of these Terms and Conditions; and
  • the terms set out in any invoice provided in relation to an order,

apply to the provision of any products by Renoartsonline to you under this agreement.

5. AvailRenoartsonlinelity

5.1 Stock Levels

To the extent that stock levels are represented on our website, they are subject to change without notice.

Products will not be secured for you until payment for those products has been processed. An unpaid quote or invoice is not a confirmation that your product will be in stock at the time of paying for your order.

5.2 Out of Stock Products

If for any reason, we cannot supply a product you have ordered, we will notify you over the phone or contact you using the details provided by you at the checkout process to amend, cancel, or place your order on backorder as agreed with you.

If you choose to place your order on backorder as a result of clause 5.2(a), your order will automatically be shipped to you, at Renoartsonline’s expense unless the product is a free shipping excluded product or does not meet free shipping minimum spends, once it arrives in stock.

You will be notified by email once your backorder has been dispatched. Estimated backorder dates can be found on your invoice.

5.3 Substitute Products

Renoartsonline must not substitute the supply of any of the products with the supply of any other products without your prior consent.

6. Delivery

6.1 Information

You are responsible for ensuring that all information required to deliver your products to you is correct.

Please carefully check your details before submitting your order; Renoartsonline may not be able to update your details once submitted.

Renoartsonline accepts no liRenoartsonlinelity for products delivered to an incorrect address as a result of you entering incorrect details.

6.2 Delivery

Products will be deemed to be delivered when:

  • they are delivered to the delivery location nominated in your order, as evidenced by the postal tracking information; or
  • where local pick-up is elected, when they are collected by you from Renoartsonline’s premises.

Subject to clause 6.3, you are responsible for all costs associated with shipping your order.

6.3 Free Shipping

Renoartsonline offers free shipping within Australia for all purchases over AUD 200, calculated after any special offers or discounts have been applied.

6.4 Shipping Timeframes

Any timeframes quoted by Renoartsonline are provided as an estimate only and Renoartsonline will not be liable for a failure to deliver products within any quoted timeframes.

6.5 Pack and Hold

You may request that Renoartsonline pack and hold your order prior to shipping for:

  • up to 2 weeks in respect of orders totalling less than $20,000; or
  • up to 12 weeks in respect of orders totalling $20,000 or more.

Renoartsonline will not hold an order except where you have received confirmation from Renoartsonline in writing.

Provided you have paid for your order in full, Renoartsonline will dispatch the order at the end of the confirmed period.

6.6 Title and Risk

Risk in the products will pass to you once the products have been delivered to the delivery location set out in your order.

Confirmation of delivery from your chosen shipping provider will be taken as evidence that your products have been correctly delivered.

Renoartsonline accepts no liRenoartsonlinelity for products that are lost or stolen after confirmation of delivery.

Title in the products will pass to you once payment of the products has been processed in full.

6.7 Inspection

On receipt of your order, you must inspect all items to ensure that:

  • the product is not damaged; and
  • the product has all its components included in the packaging.

If a product is in any way damaged, or is missing any components:

  • do not install the product; and
  • please contact Renoartsonlinevia our warranty portal: Renoartsonline Warranty Portal or at support@renoartsonline.com.au within 3 days of delivery.

6.8 Failed Delivery

In the event that your order is returned to sender, we will attempt to contact you via the contact details provided with your order.

Where we cannot contact you within 14 days of receiving the returned order, we will cancel and refund your order.

7 International Orders

    International orders are those placed via Renoartsonline’s Australian store with a delivery address outside of Australia (excluding the markets in which we operate).

      Delivery Costs and Customs: Any delivery costs or time estimates provided by Renoartsonline do not include the time your order may spend in customs. You may be required to pay customs and import taxes once your delivery reaches your country’s customs port. Renoartsonline is not liable for your country’s customs fees and cannot advise on what may apply to you.

      Australian GST: Australian GST is removed from the total cost of the sale to help minimize the cost of your purchase.

        Dispatch:

        • In-stock items will be dispatched immediately.
        • Backordered items will be held until all backorder items in the order are ready for dispatch. Note that items shipped separately due to backorders may be liable for additional customs duties. Advise us if you wish to hold your entire order and receive one shipment only prior to making payment.

        Standards: Renoartsonline products are tested and certified to meet all required standards in the markets in which we operate. Products purchased for installation in a country that is not a Certified Country may not meet the installation country’s standards and may not be appropriate for installation or use in that country.

        Promotional Shipping: Renoartsonline’s promotional free shipping offer for orders over AUD 200 does not apply to delivery addresses outside Australia.

          8 Payment

            8.1 Payment Method

            • Renoartsonlinerequires payment in full upon placement of your order.
            • Payment methods include eftpos, credit card, AfterPay, PayPal, TreviPay (RenoartsonlinePay), valid gift voucher, Renoartsonline-issued store credit, and cash for in-store purchases.
            • For credit card payments, Renoartsonlinereserves the right to levy a credit card merchant fee (including GST) to cover bank charges.

            8.2 Quotes

            • Quoted prices are valid for 30 days from the date of issue, except where a limited time special offer applies.

            8.3 Invoice

            • Invoices issued prior to payment are valid for 14 days from the date of issue, except where a limited time special offer applies.
            • Verify quantities, color choices, and all information before completing the checkout process.

            8.4 Purchase Price

            • Pay Renoartsonlinethe price for each product as set out in your shopping basket or any issued invoice, including any relevant delivery costs.

            8.5 Confirmation

            • Renoartsonlinewill provide a valid invoice upon confirmation of your order. This invoice will:
              • Be a valid tax invoice for GST Act purposes.
              • Describe the products in your order.
              • Outline the basis for calculation of the amount based on unit price and number of items delivered.
              • Contain any further information stipulated in applicable GST legislation.

            8.6 Invoice Dispute

            • Dispute any invoice amount within 5 days of receipt by issuing a payment dispute notice specifying reasons. Renoartsonlinewill work with you to ensure a mutually satisfactory outcome.

            9 GST

              9.1 Definitions

              • Terms defined in the A New Tax System (Goods and Services Tax) Act 1999 (GST Act) have the same meaning in this clause.

              9.2 GST Inclusive

              • Unless otherwise stated, all amounts are inclusive of GST.

              9.3 GST Payment

              • If GST is imposed, the recipient of the supply must pay Renoartsonlinethe additional GST amount in the same manner as the consideration for the supply.

              9.4 Tax Invoice

              • The right to payment under GST payment is subject to a valid tax invoice being delivered.

              10 Returns and Warranty Claims

                10.1 Returns for Change of Mind

                • View our full Returns Policy here for details on returning products for any reason. Returns are subject to any restrictions described in our Terms and Conditions.

                10.2 Faults

                • Notify Renoartsonlineof any faulty products as soon as possible through our warranty portal here.

                10.3 Proof of Purchase

                • Returns and warranty inquiries must be accompanied by proof of purchase:
                  • Receipt
                  • Tax Invoice (order confirmations alone are not accepted)
                  • Financial Statements (e.g., bank statement, credit card statement)

                11 Vouchers/Promo Codes, Gift Cards, and Store Credit

                  11.1 General

                  • Use Vouchers/Promo Codes, Gift Cards, or Store Credit as payment for certain products. Only one Voucher/Promo Code can be used per order, but multiple Gift Cards and Store Credit can be used. Fraud, misuse, or illegal activities may result in account suspension or blocking.

                  11.2 Vouchers/Promo Codes

                  • Valid only for the promotional period and can only be redeemed according to special terms. Vouchers/Promo Codes cannot be redeemed for cash or to buy Gift Cards or sale items. Misuse may result in deactivation.

                  11.3 Gift Cards

                  • Valid for 3 years from the date of purchase. Cannot be used to purchase other Gift Cards. Non-transferable and may not be redeemed for cash. Lost or stolen Gift Cards are not the responsibility of Renoartsonline.

                  11.4 Store Credit

                  • Valid for 3 years from issuance. Non-transferable and may not be redeemed for cash. Store Credit will be sent to the billing email address provided. Lost or stolen Store Credit is not Renoartsonline’s responsibility.

                  12 LiRenoartsonlinelity

                    12.1 Indemnity

                    • You indemnify Renoartsonlineagainst any loss or claim arising from your breach of these Terms and Conditions.

                    12.2 Supply

                    • Renoartsonlinereserves the right to refuse supply of products or services, terminate contracts or accounts, and edit website content at its sole discretion.

                    12.3 Consequential Loss

                    • Renoartsonlineis not liable for any consequential loss, including loss of profit or goodwill, resulting from any act or omission under these Terms and Conditions.

                    13 Miscellaneous

                      13.1 Amendments

                      • Renoartsonlinemay amend these Terms and Conditions without notice. Check regularly before making a purchase. Changes apply only to future orders.

                      13.2 Assignment

                      • You must not transfer any rights under this agreement without Renoartsonline’s prior written consent.

                      13.3 Consents

                      • Renoartsonlinemay, at its discretion, give or withhold any approval or consent under this agreement.

                      13.4 Construction

                      • No rule of construction applies to the disadvantage of a party because they were responsible for preparing or relying on this agreement.

                      13.5 Severance

                      • An illegal or unenforceable term or part of this agreement is severed, and the rest remains in force.

                      13.6 Governing Law

                      • This agreement is governed by the laws of Queensland, with parties submitting to the non-exclusive jurisdiction of Queensland courts.

                       

                      Contact Us

                      Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@renoartsonline.com.au or contact us at 

                      Trade name: Renoartsonline

                      Phone number: +61 468 827 381

                      Email: support@renoartsonline.com.au