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Return Policy

Return Period and Conditions:

  • Returns are accepted within 30 days.
  • Customers are responsible for providing return shipping costs.
  • A 20% handling fee will be charged for returns.
  • To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.
  • Do not mail back to the original address or the mailing address will be provided by mail after submitting the application.

Return Process:

  1. To start a return, please contact us via email at support@renoartsonline.com.au.
  2. If your return request is accepted, we will send you a return shipping label, along with a return address and return instructions.
  3. Please note that items returned without first requesting a return will not be accepted.

Damaged and Defective Items:

  • Please inspect the item carefully upon receipt of your order.
  • If the item is defective, damaged, or you received the wrong item, please contact us immediately so that we can assess the problem and correct it.

Non-returnable items:

  • Damaged, opened, or used items.
  • Customized products (such as special orders or personalized items)
  • Special sale items or gift cards.

If you have questions or concerns about whether a specific item is eligible for return, please contact us.

Exchange Policy:

  • The fastest way to ensure you get what you want is to return the item you have and purchase a new item separately once your return has been accepted.

Refund Policy:

  • We will notify you once we have received and inspected your return and let you know if your refund has been approved.
  • If the refund is approved, you will automatically receive a refund to your original payment method within 7 business days.
  • Please note that it may also take some time for your bank or credit card company to process and issue your refund.
  • If it has been more than 15 business days since we approved your return and you have not received your refund, please contact us by emailing support@renoartsonline.com.au.

The Establishment of Renartsonline

Founded in 2024, Renartsonline is dedicated to providing Australian consumers with high-quality bathroom products and renovation solutions. As an online distributor, Renartsonline brings together numerous renowned brands, offering customers a diverse selection and exceptional service. With a commitment to strict product quality control and a customer-first approach, Renartsonline has become a leading brand in Australia’s bathroom renovation market, helping customers achieve their ideal home spaces.

Renartsonline's Mission

Renartsonline’s mission is to help every customer create a comfortable and beautiful living space by offering high-quality bathroom products and personalized renovation solutions. We are committed to providing exceptional customer service, a wide selection of brands, and a convenient shopping experience, delivering a trusted online platform for Australian consumers. Our goal is to become the preferred partner for customers in the bathroom renovation field, continuously improving their quality of life.

  • Our Services

    Our expert team provides personalized bathroom design advice to help customers choose the most suitable products and offers professional guidance for renovation projects.

  • Our Products

    Renoartsonline offers a curated range of designer products from leading Australian brands. We are so confident that every product we sell comes with an industry-leading warranty.

  • Our Delivery

    We're proudly Australian owned and operated, warehousing in Sydney, Melbourne and Brisbane with delivery direct to your home in one order. How convenient is that!

Top Brands

Leading Bathroom ware Brands