Shipping policy

Shipping Information

We are committed to providing our customers with fast and reliable shipping services. Below is our detailed shipping policy:

Standard Delivery Areas

We offer standard delivery services to the following areas:

  • Australian Capital Territory (ACT)
  • New South Wales (NSW)
  • Queensland (QLD)
  • South Australia (SA)

Remote Areas and Interstate

For the following remote and interstate areas, we can provide special delivery services upon request:

  • Western Australia (WA)
  • Tasmania (TAS)
  • Northern Territory (NT)
  • Victoria (VIC)

Delivery Time

  • Standard Delivery: Delivery time is typically within 2-8 business days, depending on stock availability.
  • Partial Shipment: If your order contains items from different suppliers and needs to be shipped together, the delivery time may be extended by 2-5 business days.

Shipping Fee Policy

  • Free Shipping: Orders over AUD 200 qualify for free shipping (standard delivery areas only).
  • Shipping Fee: Orders under AUD 200, as well as orders to remote and interstate areas, will incur a shipping fee, which will be displayed at checkout.
Delivery AreaDelivery days Delivery days               Require Price 
Standard Delivery Areas 2-8 Work Days 0-$500AUD $30AUD
Standard Delivery Areas 2-8 Work Days $500AUD FREE
Remote Areas and Interstate 5- 10 Work Days
 contact us contact us

 

Order Processing

All orders will be processed and shipped within 1-2 business days after the order is placed. We will provide tracking information via email once your order has been shipped.

Delivery Service Providers

We collaborate with multiple reliable local logistics companies in Australia to ensure your order is delivered safely and promptly.

Product Prices and Taxes

All product prices listed on our website are inclusive of any applicable taxes for the Australian market. This means that the prices you see already include all relevant taxes, so there are no additional tax charges at checkout.

Special Delivery Services

For customers requiring special delivery arrangements, please contact us for more information:

  • Online customer service system consultation
  • Tel: +61 468 827 381
  • Email: support@renoartsonline.com.au

Important Notes

  • Delivery times may be extended due to uncontrollable factors such as natural disasters and traffic delays. We will do our best to ensure your order is delivered as quickly as possible.
  • If you encounter any issues during the delivery process, please contact our customer service team promptly.