Shipping policy
Shipping Information
We are committed to providing our customers with fast and reliable shipping services. Below is our detailed shipping policy:
Standard Delivery Areas
We offer standard delivery services to the following areas:
Australian Capital Territory (ACT)
New South Wales (NSW)
Queensland (QLD)
South Australia (SA)
Remote Areas and Interstate
For the following remote and interstate areas, we can provide special delivery services upon request:
Western Australia (WA)
Tasmania (TAS)
Northern Territory (NT)
Victoria (VIC)
Delivery Time
Standard Delivery: Delivery time is typically within 2-8 business days, depending on stock availability.
Partial Shipment: If your order contains items from different suppliers and needs to be shipped together, the delivery time may be extended by 2-5 business days.
Shipping Fee Policy
Free Shipping: Orders over AUD 500 qualify for free shipping (standard delivery areas only).
Shipping Fee: Orders under AUD 500, as well as orders to remote and interstate areas, will incur a shipping fee, which will be displayed at checkout.
| Delivery AreaDelivery days | Delivery days | Require | Price |
| Standard Delivery Areas | 2-8 Work Days | 0-$ 500 AUD | $30 AUD |
| Standard Delivery Areas | 2-8 Work Days | $ 500 AUD | FREE |
| Remote Areas and Interstate | 5- 10 Work Days | contact us | contact us |
Order Processing
All orders will be processed and shipped within 1-2 business days after the order is placed. We will provide tracking information via email once your order has been shipped.
Delivery Service Providers
We collaborate with multiple reliable local logistics companies in Australia to ensure your order is delivered safely and promptly.
Product Prices and Taxes
All product prices listed on our website are inclusive of any applicable taxes for the Australian market. This means that the prices you see already include all relevant taxes, so there are no additional tax charges at checkout.
Special Delivery Services
For customers requiring special delivery arrangements, please contact us for more information:
Online customer service system consultation
Tel: +61 468 827 381
Email: support@renoartsonline.com.au
Important Notes
Delivery times may be extended due to uncontrollable factors such as natural disasters and traffic delays. We will do our best to ensure your order is delivered as quickly as possible.
If you encounter any issues during the delivery process, please contact our customer service team promptly.
