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Warranty Policy

Welcome to our warranty page. We are committed to providing you with high-quality products and excellent customer service. Below is our detailed warranty policy:

Warranty Period

The warranties of our luxury products are provided by their manufacturers, with some warranties lasting for up to 15 years.

Download PDF here

Warranty Coverage

Our warranty covers any manufacturing defects or material issues. However, the following situations are not covered by our warranty:

  • Damage or misuse by the user
  • Normal wear and tear
  • Installation errors or unauthorized modifications

How to Apply for Warranty

If you need to apply for a warranty, please follow these steps:

  1. Contact Customer Service: Please call our customer service team at email us at support@renoartsonline.com.au
  2. Provide Proof of Purchase: Please have your purchase invoice or receipt ready.
  3. Describe the Issue: Please provide a detailed description of the issue you are experiencing, including photos or videos if possible.

Warranty Service Process

We will respond to your warranty request within 5 business days after receiving your application, and inform you of the next steps. We strive to handle your warranty request quickly to ensure your satisfaction.

Warranty Service Contact Information

If you have any questions or need further assistance, please contact us:

Frequently Asked Questions (FAQ)

  1. Do I need to pay for shipping costs for warranty service?

    • We will cover all reasonable shipping costs during the warranty period.
  2. Can I submit a warranty claim online?

    • Yes, please visit our online warranty application form to submit your claim.

The Establishment of Renartsonline

Founded in 2024, Renartsonline is dedicated to providing Australian consumers with high-quality bathroom products and renovation solutions. As an online distributor, Renartsonline brings together numerous renowned brands, offering customers a diverse selection and exceptional service. With a commitment to strict product quality control and a customer-first approach, Renartsonline has become a leading brand in Australia’s bathroom renovation market, helping customers achieve their ideal home spaces.

Renartsonline's Mission

Renartsonline’s mission is to help every customer create a comfortable and beautiful living space by offering high-quality bathroom products and personalized renovation solutions. We are committed to providing exceptional customer service, a wide selection of brands, and a convenient shopping experience, delivering a trusted online platform for Australian consumers. Our goal is to become the preferred partner for customers in the bathroom renovation field, continuously improving their quality of life.

  • Our Services

    Our expert team provides personalized bathroom design advice to help customers choose the most suitable products and offers professional guidance for renovation projects.

  • Our Products

    Renoartsonline offers a curated range of designer products from leading Australian brands. We are so confident that every product we sell comes with an industry-leading warranty.

  • Our Delivery

    We're proudly Australian owned and operated, warehousing in Sydney, Melbourne and Brisbane with delivery direct to your home in one order. How convenient is that!

Top Brands

Leading Bathroom ware Brands