Warranty Policy

Welcome to our warranty page. We are committed to providing you with high-quality products and excellent customer service. Below is our detailed warranty policy:

Warranty Period

The warranties of our luxury products are provided by their manufacturers, with some warranties lasting for up to 15 years.

Download PDF here

Warranty Coverage

Our warranty covers any manufacturing defects or material issues. However, the following situations are not covered by our warranty:

  • Damage or misuse by the user
  • Normal wear and tear
  • Installation errors or unauthorized modifications

How to Apply for Warranty

If you need to apply for a warranty, please follow these steps:

  1. Contact Customer Service: Please call our customer service team at email us at support@renoartsonline.com.au
  2. Provide Proof of Purchase: Please have your purchase invoice or receipt ready.
  3. Describe the Issue: Please provide a detailed description of the issue you are experiencing, including photos or videos if possible.

Warranty Service Process

We will respond to your warranty request within 5 business days after receiving your application, and inform you of the next steps. We strive to handle your warranty request quickly to ensure your satisfaction.

Warranty Service Contact Information

If you have any questions or need further assistance, please contact us:

Frequently Asked Questions (FAQ)

  1. Do I need to pay for shipping costs for warranty service?

    • We will cover all reasonable shipping costs during the warranty period.

  2. Can I submit a warranty claim online?

    • Yes, please visit our online warranty application form to submit your claim.