FAQ

You can find product certification details on the product pages. We display the brand's certification certificates, which you can click on to view in detail, ensuring that you are purchasing genuine and compliant products.

Yes, all product prices on Renoartsonline include Australian market taxes.

Currently, we only provide shipping within Australia. All product prices include Australian taxes, and we are not responsible for any taxes in other countries.

We offer nationwide delivery within Australia. Our standard shipping areas include the Australian Capital Territory, New South Wales, Queensland, South Australia, and Victoria. For remote areas and interstate regions (such as Western Australia, Tasmania, and the Northern Territory), a shipping fee of AUD 200 applies, with delivery times of 5-10 business days.

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number on the website of our logistics partners to check the delivery status.

If you need to modify or cancel your order, please contact our customer service team as soon as possible. If the order has not yet been shipped, we will do our best to assist with the modification or cancellation. If the order has already been shipped, you may need to wait until you receive the product and then request a return.

You can request a return within 14 days of receiving your product (certain regions may have a longer return period, such as the EU's 14-day cooling-off period). For returns, you will need to cover the return shipping costs and a 20% restocking fee. Please ensure that the product is unused and in its original packaging.

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You can reach our customer service team via the contact form on our website, email, or phone. We also support replying to customer inquiries via SMS.