Refund policy

Return Period and Conditions:

• Returns are accepted within 30 days.
• Customers are responsible for providing return shipping costs.
• A 20% handling fee will be charged for returns.
• To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.
• Do not mail back to the original address or the mailing address will be provided by mail after submitting the application.

Return Process:

1. To start a return, please contact us via email at support@renoartsonline.com.au.
2. If your return request is accepted, we will send you a return shipping label, along with a return address and return instructions.
3. Please note that items returned without first requesting a return will not be accepted.

Damaged and Defective Items:

• Please inspect the item carefully upon receipt of your order.
• If the item is defective, damaged, or you received the wrong item, please contact us immediately so that we can assess the problem and correct it.

Non-returnable items:

• Damaged, opened, or used items.
• Customized products (such as special orders or personalized items)
• Special sale items or gift cards.
  

If you have questions or concerns about whether a specific item is eligible for return, please contact us.

Exchange Policy:

• The fastest way to ensure you get what you want is to return the item you have and purchase a new item separately once your return has been accepted.

Refund Policy:

• We will notify you once we have received and inspected your return and let you know if your refund has been approved.
• If the refund is approved, you will automatically receive a refund to your original payment method within 7 business days.
• Please note that it may also take some time for your bank or credit card company to process and issue your refund.
• If it has been more than 15 business days since we approved your return and you have not received your refund, please contact us by emailing support@renoartsonline.com.au.