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In these Terms and Conditions, “we”, “our”, “us”, “Renoartsonline” or “Renoartsonline Interiors” means Renoarts Online PTY Limited (ABN 22 612 741 385), and “you” means the person, organisation or entity accessing or purchasing products or related services from us.
These Terms and Conditions govern the relationship between you and Renoartsonline when you purchase products or otherwise deal with us. You agree that by placing any order with Renoartsonline, you are bound by these Terms and Conditions from:
To the extent that these Terms and Conditions apply to an existing order, they may only be varied by written agreement between you and Renoartsonline.
We endeavour to ensure that all the products on our website are accurately described, and we rely on information provided to us by our suppliers. Unfortunately, on some occasions, it is possible that our website will contain errors, and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order.
In some cases, the products we offer for sale are made from natural or handmade materials, and as a result, there may be small variations between the product image(s) and the product you receive.
We endeavour to ensure that all finishes are displayed accurately, but you should be aware that finishes and colours may appear different from the true finish and colour on different displays and screens.
Due to the nature of the colouring process, there may be slight colour variations between products and batches. Returning items based on a display-based or batch discrepancy will be classified as a ‘change of mind return’ and therefore must be made in accordance with Renoartsonline’s Returns for Change of Mind policy.
Renoartsonline reserves the right to withdraw any products from our website at any time and/or remove or edit any materials or content on our website.
You may place an order with us by using the online checkout process, directly with our team in the showroom, or by calling or emailing our team.
Please check that the quantities and colour choices of products in your basket or otherwise invoiced are correct before completing the checkout process, and that all your information, including payment and delivery details, are correct. Renoartsonline will not be liable for any incorrect orders or failure of delivery resulting from the entry by you of incorrect details.
We may, at our absolute discretion, accept or reject an order depending on a variety of factors, including but not limited to:
You must not order products or services from us if you are less than eighteen (18) years of age. We may, at our discretion, void any order by a person under eighteen (18) years old.
You agree that:
apply to the provision of any products by Renoartsonline to you under this agreement.
To the extent that stock levels are represented on our website, they are subject to change without notice.
Products will not be secured for you until payment for those products has been processed. An unpaid quote or invoice is not a confirmation that your product will be in stock at the time of paying for your order.
If for any reason, we cannot supply a product you have ordered, we will notify you over the phone or contact you using the details provided by you at the checkout process to amend, cancel, or place your order on backorder as agreed with you.
If you choose to place your order on backorder as a result of clause 5.2(a), your order will automatically be shipped to you, at Renoartsonline’s expense unless the product is a free shipping excluded product or does not meet free shipping minimum spends, once it arrives in stock.
You will be notified by email once your backorder has been dispatched. Estimated backorder dates can be found on your invoice.
Renoartsonline must not substitute the supply of any of the products with the supply of any other products without your prior consent.
You are responsible for ensuring that all information required to deliver your products to you is correct.
Please carefully check your details before submitting your order; Renoartsonline may not be able to update your details once submitted.
Renoartsonline accepts no liRenoartsonlinelity for products delivered to an incorrect address as a result of you entering incorrect details.
Products will be deemed to be delivered when:
Subject to clause 6.3, you are responsible for all costs associated with shipping your order.
Renoartsonline offers free shipping within Australia for all purchases over AUD 200, calculated after any special offers or discounts have been applied.
Any timeframes quoted by Renoartsonline are provided as an estimate only and Renoartsonline will not be liable for a failure to deliver products within any quoted timeframes.
You may request that Renoartsonline pack and hold your order prior to shipping for:
Renoartsonline will not hold an order except where you have received confirmation from Renoartsonline in writing.
Provided you have paid for your order in full, Renoartsonline will dispatch the order at the end of the confirmed period.
Risk in the products will pass to you once the products have been delivered to the delivery location set out in your order.
Confirmation of delivery from your chosen shipping provider will be taken as evidence that your products have been correctly delivered.
Renoartsonline accepts no liRenoartsonlinelity for products that are lost or stolen after confirmation of delivery.
Title in the products will pass to you once payment of the products has been processed in full.
On receipt of your order, you must inspect all items to ensure that:
If a product is in any way damaged, or is missing any components:
In the event that your order is returned to sender, we will attempt to contact you via the contact details provided with your order.
Where we cannot contact you within 14 days of receiving the returned order, we will cancel and refund your order.
International orders are those placed via Renoartsonline’s Australian store with a delivery address outside of Australia (excluding the markets in which we operate).
Delivery Costs and Customs: Any delivery costs or time estimates provided by Renoartsonline do not include the time your order may spend in customs. You may be required to pay customs and import taxes once your delivery reaches your country’s customs port. Renoartsonline is not liable for your country’s customs fees and cannot advise on what may apply to you.
Australian GST: Australian GST is removed from the total cost of the sale to help minimize the cost of your purchase.
Dispatch:
Standards: Renoartsonline products are tested and certified to meet all required standards in the markets in which we operate. Products purchased for installation in a country that is not a Certified Country may not meet the installation country’s standards and may not be appropriate for installation or use in that country.
Promotional Shipping: Renoartsonline’s promotional free shipping offer for orders over AUD 200 does not apply to delivery addresses outside Australia.
8.1 Payment Method
8.2 Quotes
8.3 Invoice
8.4 Purchase Price
8.5 Confirmation
8.6 Invoice Dispute
9.1 Definitions
9.2 GST Inclusive
9.3 GST Payment
9.4 Tax Invoice
10.1 Returns for Change of Mind
10.2 Faults
10.3 Proof of Purchase
11.1 General
11.2 Vouchers/Promo Codes
11.3 Gift Cards
11.4 Store Credit
12.1 Indemnity
12.2 Supply
12.3 Consequential Loss
13.1 Amendments
13.2 Assignment
13.3 Consents
13.4 Construction
13.5 Severance
13.6 Governing Law
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@renoartsonline.com.au or contact us at
Trade name: Renoartsonline
Phone number: +61 468 827 381
Email: support@renoartsonline.com.au
